Systems Reliability & Automation
I focus on building resilient systems that minimize downtown, automate responses and ensure ops excellence at scale.
Continuous Learning
In a field that evolves rapidly, I embrace lifelong learning to stay at the forefront of technological advancements and methodologies.Collaboration and Teamwork
I value collaboration and understand that diverse perspectives lead to more innovative solutions in engineering.My Professional Experience
A summary of key roles that have shaped my engineering career.
NOC Tech at UW Madison - Remote (Minneapolis)
I lead critical infrastructure monitoring and incident response for a major university system, driving operational excellence through data-driven analysis, automation and cross-teeam collaboration. My efforts resulted in 43% reduction in incidents, a 28% improvent in MTTR, 96% SLA adherence and 30% alert prevention. To achieve these outcomes, I leverage technologies such as HP OpenView, Tivoli Scheduler, Cherwell, NIST/ISO controls, network analysis and linux command analysis.
ATOC Analyst at Asurion (Nashville, TN)
I monitored enterprise -scale threat detection and incident escalation systems while performing RCA through advanced logging and SQL analysis to prevent business-impacting outages. My work drove 82% outage prevention, a 38% increase in resolution speed, 90% first contact resolution, and a 41% reduction in issue occurence. Some tools i leveraged were enterprise monitoring, SQL analysis, log analysis and Windows Server.
Technical Analyst at Dell Technologies (Nashville, TN)
I delivered enterprise-level technical support and system administration for a Fortune 500 infrastructure, ensuring reliability across Active Directory, Citrix ennvironments and custom application deployments. This role emphasized operational stability and user satisfaction, resulting in 87% FCR, 99% SLA compliance and a 25% boost in recovery speed. Succes was built on leveraging technologes as Active Directory, Citrix, HP Service Manager, VPN, and backup solutions.
Core Skills & Expertise
Highlighting the technical and professional abilities that support my engineering work.
Software Development
Proficient in multiple programming languages and frameworks, I specialize in building robust and scalable software solutions.Robotics Programming
Experienced in programming robotic systems utilizing AI and machine learning to optimize performance and functionality.Cyber Security & Incident Response
Skilled in monitoring, detecting and responding to enterprise-level security incidents with a focus on RCA, threat mitigation and SLA-driven recovery.
